FAQ

1. What is cut & sew streetwear?

Cut and sew streetwear refers to a manufacturing process where garments are created
from scratch using raw fabric, rather than being mass-produced from pre-existing
templates or patterns. In this method, we have complete control over the garment's
design, fit, and materials, allowing for a high level of customization and creativity. Cut
and sew streetwear often emphasizes unique designs, intricate details, and quality
craftsmanship, resulting in clothing that stands out in the urban fashion landscape. This
approach contrasts with traditional streetwear production methods, which typically
involve printing designs onto pre-made blank garments. Overall, cut and sew streetwear
represents a fusion of fashion-forward design, artisanal craftsmanship, and urban
culture.

2. What sets your streetwear clothing company apart?

At BrickBoy Clothing, we redefine streetwear excellence by seamlessly blending the raw
energy of urban culture with the sophistication of luxury fashion. Our garments aren't
just clothing; they're expressions of individuality, crafted with meticulous attention to
detail and unparalleled quality.
What sets us apart is our unwavering commitment to excellence in every aspect of our
brand. From the finest materials sourced from around the globe to our innovative design
concepts, each piece in our collections exudes an aura of exclusivity and refinement.
Moreover, we understand the importance of authenticity in streetwear culture. That's
why we collaborate with emerging artists and designers, infusing our collections with
fresh perspectives and cutting-edge creativity. Our limited edition releases and exclusive
collaborations offer our customers the opportunity to own truly unique pieces that make
a statement wherever they go.

3. What types of streetwear garments do you offer?

We offer a diverse range of streetwear essentials and artwork, including but not limited
to: hoodies, sweatshirts, joggers, t-shirts, jackets, hats, shoes, summer/winter wear, and
accessories (occasionally including limited collaborations with other businesses). Our
collection features a mix of classic staples and on-trend pieces to suit every style
preference.

4. Are your products limited edition or regularly stocked?

Majority of our products will be limited edition releases however occasionally we will
have staple pieces that are regularly stocked.

5. Can I purchase your streetwear clothing online?

Yes, you can shop our streetwear collection online through our website
(www.brickboyclothing.com). We offer secure checkout and worldwide shipping to
ensure a seamless shopping experience for our customers.

6. Do you offer sizing guides for your streetwear garments?

Yes, we provide detailed sizing guides for each product to help you find the perfect fit. If
you have any questions about sizing or need assistance, our customer service team is
always available to help.

7. Non-Returnable/Non-Exchangeable Items:

Due to their personalized nature, our hand painted figures are non-returnable due to risk
in excess handling.

8. What happens after I receive my order confirmation?

We check our warehouses or with our suppliers to make sure that your item(s) are
available and can be dispatched as soon as possible.
In the event that your item(s) are unavailable for immediate dispatch, we will reach out
to you via email to update you.

9. Can I return or exchange items if they don't fit or if I change my mind?

At this time we do not allow returns unless it is due to an error on our part (e.g.,
incorrect size, color, or design). In the rare instance this happens, please make sure to
email our customer service team at : whatsup@brickboyclothing.com within 14 days of
receiving your item and we will be sure to solve this issue.

10. Do you collaborate with artists or designers for special collections?

Yes, we collaborate with artists and designers to create special collections that
showcase their unique creativity. Follow us on social media for announcements about
upcoming collaborations and releases.

11. How can I stay updated on new releases and restocks?

To stay updated on new releases, restocks, and exclusive offers, subscribe to our
newsletter and follow us on social media platforms such as Instagram and TikTok.
If you have any further questions or inquiries, please don't hesitate to reach out to our
customer service team. We're here to assist you and ensure that you have an
exceptional shopping experience with us!

12. When will I get confirmation of my order?

As soon as you put an order in through our website, we will send an order confirmation
email to the email address you've provided. This is to confirm that we have received
your order in our system and pre-authorized your payment method, ready for your
purchase.

13. I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation
email from us, then there might be a few issues we can look into:
Our emails might be going to your junk or spam folder
There might have been a misspelling when you entered your email address during
checkout
Your email server has very strong spam filters and is identifying our emails as spam so
the emails aren't going through.

Privacy and Security

14. Is it safe to buy online through your website?

Absolutely. BrickBoy Clothing strives to provide our customers with a safe and smooth
customer experience. This site uses SSL encryption technology so that you never have
to worry about credit card safety.

15. How do you protect my personal information?

We take the security of your personal information seriously. Our website uses
industry-standard encryption technologies to safeguard your data during transmission.
Additionally, we implement robust security measures to protect against unauthorized
access, disclosure, alteration, or destruction of your information.

16. What personal information do you collect, and how is it used?

We collect only the information necessary to process your orders and provide you with a
personalized shopping experience. This may include your name, contact details,
shipping address, and payment information. We do not sell or share your personal
information with third parties for marketing purposes.

17. Is my payment information secure?

Yes, we partner with reputable payment processors to ensure the security of your
payment information. Your credit card details are encrypted and securely transmitted to
our payment gateway for processing. We do not store your full payment card
information on our servers.

18. Do you use cookies, and how are they used?

We use cookies to enhance your browsing experience and provide personalized
content and advertisements. Cookies are small text files stored on your device that
allow us to remember your preferences and track your interactions with our website.
You can manage your cookie preferences in your browser settings.

19. How do you handle my email address and contact information?

We use your email address and contact information to communicate with you about
your orders, provide updates on promotions and new products, and respond to your
inquiries. We respect your privacy and will not send you marketing communications
without your consent. You can unsubscribe from our marketing emails at any time.

20. How can I contact you with privacy or security concerns?

If you have any questions, concerns, or requests regarding your privacy or the security
of your information, please don't hesitate to contact our Privacy Officer at
law@brickboyclothing.com. We are committed to protecting your privacy and will
address any issues promptly and transparently